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West+Stone Restaurant

DOWNTOWN-SUNDANCE SQUARE
Eclectic
(817) 502-7171
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4.5
Based on 23 reviews
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Lisa Griffin
17:04 18 May 25
The reviews are misleading. The service was very slow despite an almost empty restaurant. Our waitress was super nice, but not well supported by the kitchen or bar. Almost everyone’s food came out wrong, and with the slow kitchen service none of us were willing to wait for a remake. The food was pretty lackluster and the restaurant felt like your typical hotel restaurant.
Darla Perry
01:20 14 May 25
First off …. KUDOS for hiring IVORY. She is a jewel. Her professionalism care for your customers, her attention to detail, her kindness, not to mention her lovely spirit. Is everything a business needs to greet customers and make them feel welcome and wanted in your business. She is a beautiful addition to your business and you should never let her go. She is customer service personified. I would like to say as much for your kitchen, but they don’t know how to read the ticket order and they kind of go with their own feelings and thoughts and do it their way can’t say a lot about that. The food was delicious. It was plentiful. Don’t have a problem with the food except for they don’t read orders and they don’t send out the order the way that they were written even in their simplest form.
This place is a hidden gem for dinner! We had some absolutely amazing food for a Hotel based Restaurant. The Braised Short Rib and cheddar Mashed Potatoes were to die for. And the Triple Chocolate cake was deadly.
Will be back for dinner in the future.
Isabella
17:43 27 Apr 25
Michael Brewer
14:37 18 Apr 25
Awful. Service was terrible. Waitress took our orders then walked away before taking my son’s order. Breakfast buffet was not kept stocked AT ALL and when the food came out it was mediocre at best. They had a great menu when I looked on line and when we got there the whole thing had changed. I am so disappointed as I have to stay at the hotel.
Response from the owner 18:04 23 Apr 25
Hi Mike, I’m so sorry that your visit didn’t meet expectations. We strive to provide excellent service, and it sounds like we missed the mark. We’d love the chance to make it right. I've emailed you privately so we can further discuss your experience. We appreciate your honest feedback and hope to welcome you back for a better experience!
Negin
18:16 01 Apr 25
Had pretty late night dinner here. Service was great but the place was almost empty except for the bar. Tried their salmon fish and Cesar salad. Salad was really delicious and quite large. Salmon was good but the asparagus was a bit bland but honestly I blame it on the asparagus. The restaurant is inside the hotel and I definitely recommend it over the room service option
Kenichiro Maemura
12:49 28 Mar 25
Jorge Varino
01:44 23 Mar 25
Steak was great.
Bartender was great.
David Brockett
23:54 10 Mar 25
Having a hard time understanding why this place isn’t packed! Food is very solid for a hotel. VERY solid. Service is good too. I will be returning to this Sheraton just because of this!
XT Li
16:14 09 Mar 25
Only choice near the hotel. Service is very slow. Saturday breakfast buffet is horrible.
Dj S
03:28 07 Mar 25
Excellent food and service. Delivery of my order was prompt and the perfect temp. Smiles and care abounded from those serving. Atmosphere would be a five if only it wasn’t so quiet/there weren’t so many empty tables. If the restaurant doesn’t hit its stride in terms of numbers in the near future suggest a further expansion of the private dining spaces to make the restaurant a bit more ‘romantic’, decreasing available tables. Overall, whether staying at the Sheraton or just visiting town this is a good option for an evening meal.

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