Today I ordered a carne asada burrito through door dash. Midway of eating my burrito I felt something pokey, at first I thought it was a bone but then I thought why would there be a bone. When I took the piece out of my mouth it was a piece of glass! I called the restaurant it said it came from, the Benbrook location. A man by the name of Jose answered the call. I explained to him what happened and why I needed to speak to a manager. He then told me to call the Camp Bowie location because that’s where the food is made, but to give him a minute to call the other location. I called as soon as I hung up. Another man answered I asked to speak to a manager and he told me they were not available, I then told him why I was calling and BOOM A MANAGER BECAME AVAILABLE. As I was speaking to the man I could hear Jose from the other location on the phone with a women, her words in Spanish “why did she call over there, why is she even calling. You know what she is already on the line here”. They passed her the phone and I asked if she was the manager, Claudia and she said yes but she only spoke Spanish. I then tell “I’m calling because I received my order from door dash and half way I noticed sometime pokey and it’s a piece of glass.” Her response “ we don’t use glass in our kitchen so you need to contact door dash.I explained to her again that it was in the middle of my burrito and the bag was sealed. If I could please have the names of the people who cooked my food, she declined. I even told her I could send her a photo since she did not believe me. In a rude tone she asked me in Spanish “ what do you want me to do about it.” I told her a refund and an apology and she did neither. Her response was to contact door dash. I told her I would file a claim with the health department, already has been done.Claudia gave me a phone number but when I sent her the photo it was the wrong number! I even repeated it back to her.
DO NOT EAT THERE, CHECK YOUR FOOD!!
