I was so excited to try this restaurant. Love sourdough bread and pickles! I read about them in an article and was happy I had the time to finally try them. Unfortunately, the whole order was a disaster.
I placed an order online and came to pick it up. Upon pick up, the employee said they didn't have part of my order, so I could substitute for something else. That's fine, but it should be of equal value. What I was offered wasn't and was of less value. I had to ask her to check the prices. She had first said my subbed item was more than what I was originally wanting, but I knew it wasn't. She seemed a bit surprised and had to get the manager to adjust. Strike 1 - I would have paid more for an item than it actually cost.
I leave, go to the park down the street and my order is missing two items. Had to call and get them to refund me and the gentleman on the phone said he just adjusted my ticket. I said "I know, but I'm missing two items." To the credit of the gentleman on the phone, he was very kind and apologetic and he did refund me. I understand things happen. Strike 2 - missing two items.
I go to eat my sandwich (The Original) and open it up. It's missing the smoked cheddar cheese (photo attached). I added cream cheese, paying extra, not subbing for a different cheese. Definitely the thing that made me sigh. Cannot even get their Original sandwich correct? Strike 3 - not including ingredients that are supposed to be included (not added or subbed).
Seems staff are extremely careless about the orders and are not double checking or ensuring they are reading and creating orders correctly. The atmosphere inside was dark and kind of dreary.
Sourdough bread was soft, kind of doggy, oddly. Ingredients of sandwich seemed fresh though. Pickles were soggy and soft. Personally, not a fan of the oregano on the pickle, but everyone's taste is different.
Disappointing experience all around. Check your orders and ensure everything is included - even the cheese in your sandwich. Drove quite a ways out to try them and it wasn't worth it.
