UPDATE: 7/30/24
I went back about a month later on Tues, July 30th around 12:30 pm. It looked busy! Lots of cars in the parking lot whereas before there were none. Probably went later in the afternoon after the lunch rush last time. So this time I decided to try out the drive thru rather than go inside to order. I gave 4⭐️ for service this time bc I did wait a very long time in the drive thru without anyone addressing my presence. I actually thought maybe there wasn’t a speaker at the outdoor drive thru menu or maybe it wasn’t working. There was one car in front of me at the window. Eventually another car pulled up behind me. When the car in front got their order and started to leave, I pulled up. Now the car behind me was at the drive thru menu and I was now at the window. I sat there a few more minutes while the car behind me was greeted and their order was taken. Obviously there was a speaker and it did work. :/ So by this time I’ve been waiting about 10-15 minutes. Finally a woman opened the window, smiled, looked at me like what are you doing here, and asked “can I help you?” I said hi with a smile and went ahead with my order as if nothing was wrong. She asked what kind of hot sauce I wanted, I wasn’t sure what the options were so I said half and half (I remembered last time they gave us red and green salsas in little cups). Waited about another 5+ minutes to get my order which I didn’t mind that part bc I knew it was being made to order right at that moment. In all, I was probably in the drive thru 15 minutes before my order was taken and another 5+ minutes by the time I actually got my food. 20 minutes is way too long! I would even be okay with 10 min but even that is pushing it. BUT… the tacos were great! Once again! :) I would’ve given 5⭐️ all around if it weren’t for the initial non-greet/acknowledgement at the drive thru menu and the lengthy wait time in the drive thru. Again, a simple “hola, un momento” or “hi, just a minute.” They did smile and say hi when she opened the window which was a great surprise bc I lowkey expected whoever to greet me with a mad face and tell me I was going to have to pull up and wait some more or go back around and get back in line lol! So yeah, bumped up from 2 stars to 4⭐️ for service just bc of service with a smile!😃 Food stays at 5⭐️!
Btw…I ordered the Taco Tuesday Special again. This time 1 dozen: 10 pastor & 2 carnitas! 🤌🏽🌮
Previous visit:
We went on a Tuesday and got the Taco Tuesday special for $1.25 ea. In my mind I was ordering a dozen tacos: 6 al pastor, 2 carnitas, and 2 lengua. Yeah, girl math kicked in lol! Got back and quickly noticed I was missing two tacos al pastor! Then realized I had not ordered the 2 extra tacos somehow thinking 6+4=a dozen lol! Idk…I was hungry! Luckily my daughter shared and I was able to try the al pastor too. They all were super delicious. Food: 5⭐️ Service: 2⭐️ The lady at the counter was not welcoming or friendly. Customer service is important to me. A welcoming hi, welcome, what can I get you or even hola with a smile. Not a lot to ask for when I’m deciding where to spend my money and whether or not to come back. We will be back again bc the tacos were that good and I’ll give them the benefit of the doubt. It wasn’t busy, we were the only two in there, so maybe she was just having a bad day. But if on second chance the service isn’t even just a little better…next.
