I got my hair done by Erin this week, and all the hairstylists were very friendly. I asked for a dark ashy blonde with light blonde chunky highlights. My hair turned out pretty much brown with a few blonde highlights that are only visible at the top. I had a consultation, where I was told a price estimate and what procedures will be done, without being told that it might require multiple sessions to get to the results I wanted. When I adressed that I was unsatisfied at the end of my appointment, I was told that it will need 1-2 more sessions to get there, that "they thought it would lift better", it might get lighter over time, etc. I thought it was a bit unprofessional to not give a client realistic expectations beforehand. Then I was told I can come back in 4-6 weeks to get it fixed, without any discount or an appointment sooner. I don't think the stylist did a bad job or that it was necessarily their fault. I was just disappointed in not being given realistic expectations beforehand and the way my unsatisfaction was kind of ignored.
