Pulled my grandmother out of here the first night. She needed to go back to the hospital, but regardless we would have taken her out. This place is a joke - but I imagine many skilled nursing facilities are.
My grandmother was sent here for physical therapy and to help her get strong enough to walk again, since she had been bed-ridden for so many months. She was sent here directly from the hospital.
The outside looks nice and well maintained, but as they say, "beauty is about what's on the inside, not the outside."
This place is short-staffed. Most of the staff that is there is rude and act like they don't want to be there. They put my grandmother in a room that had been split in half with a curtain. I believe this had been a single room, because the curtain rod went directly over the air conditioning vent (room 307 if the owner reading this cares to check). There was a bathroom, but it was only accessible to the half of the room where the other person was. Is that even legal...to have a shared bedroom with a bathroom only accessible to one person? Seems shady, like they were just trying to "create" more rooms for more revenue.
I got there about 10 minutes after my grandma arrived. Immediately went to the desk to see if someone would be in soon to discuss her needs, etc. They just told me they'd "be in later" and it was probably close to two hours later before the doctor came in. And it's not even that he was busy. He was literally just at the desk doing paperwork. Anyways. My grandma stated that she really needed to go to the bathroom, so I asked the doctor/nurse if she could get assistance, a walker, wheelchair, something... they said no, she wouldn't be able to get up until at least the following day when someone could assess her. She would need to pee in her diaper and they would change it. OK. She peed in it, but it was a good two hours before she was changed...and she already had a kidney infection and rash down there, so soaking in urine didn't help much.
Another issue was their lack of concern for her being a fall risk. A technician came in to ask if she needed bed rails, to which I said yes. I told them she was a fall risk. She even still had her "fall risk" wrist band on from the hospital. A few hours had passed and no rails showed, so I asked where they were. The nurse said "tomorrow or maybe Friday." My grandmother responded and said she couldn't sleep in the bed without rails because she'd fall, and the nurse just kind of shurgged and walked away. Didn't say anything. So they obviously dont care if people fall. And they probably wouldn't even tell you if your loved one did fall. But get this- as I walked down the hall, I saw empty beds (with rails) just sitting in the hallway. ???
There's obviously more I could say, but I think this is enough to demonstrate how inept this place is.
