Not a super relaxing first time visit experience! I bought myself a summer package as a birthday gift. The morning I arrived, there was no one in the lobby. When the employee finally came, she checked me in and said 'go on back,' as though I had been there before. I wandered back to an empty hallway with doors and found my way to the locker room, which was well appointed but the lockers did not work. I wandered around and found the chill waiting room, and waited for about thirty minutes, well past my booked time. Another guest that arrived after me was picked up before I was. The massage was great and so was the masseuse, but the construction noise was horrendous and the opposite of relaxing. Not anyone's fault, but would have been nice to have been told before booking or offering guests earplugs. The mani/pedi person was so nice, but it's the absolute worst mani pedi I've gotten in a while. I paid extra for the "dazzle dry," which was supposed to be guaranteed for a week and chipped within a couple of hours and had to be removed by day four, (pics included of day one and both hands as of day four). As you can see, the polish was lumpy and unevenly applied from the jump. My cuticles appear untrimmed and I don't think my nails were filed down much at all. She also roughed up some of my nail beds a bit, which is frustrating as my nails are natural and now have scratches on the surface. I'm convinced they blindfold you so they don't let you see what they are doing. I still have part of a package and a gift card, but I will try a different location and not return for any nail services.
