I unfortunately read other poor reviews about the cancellation process with this establishment a little too late. When I signed up, I knew I would be moving in several months and talked with the person who signed me up about it. She did explain that I cannot cancel for 3 months, which was not an issue so I signed up. I moved and didn’t cancel before I left so I called up the camp Bowie location to see how to cancel. She was fully aware of my sign up date and said if I came in person I could cancel but that there would be the cancellation fee (which is high) but I was unable to come in. She stated that would be okay, I just need to email the franchise owner directly and state that I am okay with them charging the cancellation fee and that I would like to cancel my membership effective immediately. The owner did not respond for an entire month so I emailed again once I noticed an additional monthly charge. Once she finally responded she said it was a five month period, not three that I had initially been told. She explained it was a 3 month program with a 60 day cancellation notice. None of her employees seemed to be aware of this at all, which I don’t blame them for because that’s honestly ridiculous. I’m still going back and forth with the franchise owner via email, but what an extremely poor experience with this franchise. I do not recommend giving them your money, it’s honestly not worth it.
